Resolution Classifier

The ResolutionClassifier in deepeval is a categorical LLM-as-a-judge that determines whether your LLM application brought the user's request to its expected end state, left it unresolved, or handed it over.

It is most at home on multi-turn test cases, where scenario (and optionally expected_outcome) tells the judge what a successful ending looks like, but it works on a single reply too.

Labels

• resolved: by the end of the interaction the user's goal is fully achieved.
• unresolved: by the end of the interaction the user's goal is not achieved and has not been handed over.
• handed_over: the interaction ends with the user handed over to a human or another channel instead of being resolved.

Usage

from deepeval.classifiers import ResolutionClassifier
from deepeval.test_case import ConversationalTestCase, Turn
from deepeval import evaluate

classifier = ResolutionClassifier()

test_case = ConversationalTestCase(
    scenario="User wants to cancel their subscription.",
    turns=[
        Turn(role="user", content="I want to cancel my plan."),
        Turn(role="assistant", content="I can do that. Can you confirm the email on the account?"),
        Turn(role="user", content="jane@example.com"),
        Turn(role="assistant", content="Done. Your plan is cancelled effective today."),
    ],
    expected_labels={classifier.name: "resolved"},
)

evaluate(test_cases=[test_case], classifiers=[classifier])

There are FIVE optional parameters when creating a ResolutionClassifier:

• [Optional] model: a string specifying which of OpenAI's GPT models to use, OR any custom LLM model of type DeepEvalBaseLLM. Defaulted to gpt-5.4.
• [Optional] include_reason: a boolean which when set to True, includes a reason for the chosen label. Defaulted to True.
• [Optional] allow_none: a boolean which when set to True, lets the classifier return no label when none of them fit (surfaced as label=None, with a reason). When False, the closest label is always chosen. Defaulted to False.
• [Optional] async_mode: a boolean which when set to True, enables concurrent execution within the classify() method. Defaulted to True.
• [Optional] classification_template: a subclass of ClassifierTemplate used to override the default prompts. Defaulted to ClassifierTemplate.

As a standalone

You can also run the ResolutionClassifier on a single test case as a standalone, one-off execution. classify() returns the label and stores the result on the instance:

...

label = classifier.classify(test_case)
print(classifier.label, classifier.reason)

How Is It Calculated?

The ResolutionClassifier is a one-shot LLM-as-a-judge: a single call to your evaluation model with the test case content and the labels above, returning the chosen label and a reason. The result is compared against the test case's expected_labels entry, if any, to decide pass or fail.